Shipping & Handling

Shipping & Handling Policy

PACT Act Compliance & Age Verification

Foger US operates in full compliance with all applicable federal, state, and local regulations, including the Prevent All Cigarette Trafficking (PACT) Act.

To comply with legal requirements:

  • Adult Signature (21+) is required for all vape product deliveries.
  • A valid government-issued photo ID must be presented upon delivery.
  • Applicable state and local taxes will be calculated and collected during checkout.

A mandatory Adult Signature Verification Fee of $7.00 will be added to all orders at checkout. Available shipping methods and delivery options will be displayed during checkout based on your shipping address.

Shipping Availability

At this time, Foger US ships only within the United States. Due to state regulations, carrier restrictions, and compliance requirements, we are unable to ship vaping products to the following states and jurisdictions:

  • Arizona
  • Arkansas
  • California
  • Georgia
  • Hawaii
  • Illinois
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • New Jersey
  • New York
  • North Carolina
  • Rhode Island
  • South Dakota
  • Utah
  • Vermont
  • Washington, DC
  • Wisconsin

Orders placed with shipping addresses located in any restricted jurisdiction will be canceled and fully refunded. Shipping eligibility may change at any time as regulations and carrier policies evolve.

Order Processing & Delivery

Orders are typically processed within 1–2 business days, Monday through Friday, excluding federal holidays. Once your order has been shipped, tracking information will be sent to the email address provided during checkout. Tracking updates may take 24–72 hours to appear in the carrier's system.

Estimated delivery times generally range from 5–10 business days depending on your location, carrier availability, and selected shipping service. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, high shipping volumes, transportation disruptions, regulatory requirements, or other circumstances beyond our control. Orders placed on weekends or federal holidays will be processed on the next business day.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. Please carefully review your shipping address before submitting your order. Once an order has been processed or shipped, we are unable to modify the delivery address. 

Foger US is not responsible for delays, lost packages, delivery failures, or additional shipping expenses resulting from incorrect, incomplete, or invalid shipping information provided by the customer. Orders returned due to address errors may be subject to additional shipping charges before reshipment.

Order Verification & Security

To comply with age verification requirements and help prevent fraudulent transactions, certain orders may require additional verification before shipment. Foger US reserves the right to delay, cancel, or refuse any order that cannot be successfully verified or that appears to violate applicable laws or regulations.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains missing items, or includes incorrect products, you must contact us within three (3) business days of confirmed delivery.

To help us resolve your claim quickly, please provide:

  • Order number
  • Detailed description of the issue
  • Clear photographs of the affected product(s)
  • Clear photographs of the shipping package and labels

All claims are reviewed individually and may require additional information before approval. Products that have been opened, used, altered, tampered with, or discarded before inspection may not be eligible for replacement, exchange, or refund.

Delivered but Not Received Packages

If tracking indicates that a package has been delivered but you cannot locate it, please:

  • Check around your delivery location
  • Check with household members, neighbors, apartment offices, or building management
  • Contact the shipping carrier directly

Foger US is not responsible for packages confirmed as delivered by the carrier but will assist customers in filing carrier investigations when applicable.

Return to Sender & Refused Deliveries

Packages returned to Foger US due to:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Refused deliveries
  • Failure to complete age verification
  • Unclaimed packages

may be subject to deducted shipping, handling, return shipping, and Adult Signature Verification fees from any applicable refund. Additional shipping fees may apply if the customer requests reshipment.

Final Sale Items

Unless otherwise required by law, the following items are considered final sale and are not eligible for return, exchange, or refund:

  • Disposable vape devices
  • Opened products
  • Used products
  • Activated products
  • Clearance items
  • Promotional or discounted products
  • Personalized or special-order products
  • Products showing signs of tampering or modification

Due to the consumable nature of vaping products, all sales become final once a product has been opened, activated, or used.

FAQs

Q1: How long does it take to process my order?

Most orders are processed within 1–2 business days after payment verification. Orders placed on weekends, holidays, or outside normal business hours will begin processing on the next business day.

Q2: When will I receive my tracking number?

Tracking information is typically emailed once your order has been shipped. In some cases, tracking updates may take 24 - 48 hours to appear in the carrier's system. Delays in tracking scans do not necessarily mean the package is lost.

Q3: Can I change my shipping address after placing an order?

We begin processing orders quickly to ensure timely delivery. Once an order has been submitted, we cannot guarantee address changes. If you need assistance, please contact our support team immediately after placing your order.

Q4: What happens if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund. Additional shipping fees may apply if the package is returned and needs to be reshipped.

Q5: What happens if my package is returned to sender?

Packages returned due to incorrect addresses, failed delivery attempts, refusal of delivery, or inability to complete age verification may be subject to return shipping and handling fees. Any approved refund may be reduced by these costs.

Q6: Do I need to be present when my order is delivered?

Yes. Federal law requires Adult Signature Verification for all vape product deliveries. A person who is at least 21 years old must be present to sign for the package and present a valid government-issued photo ID.

Q7: What happens if no one is available to sign for the package?

The carrier may attempt redelivery or hold the package for pickup according to their policies. If the package is ultimately returned to us, additional shipping fees may apply before the order can be resent.

Q8: Why is there an Adult Signature Fee?

Adult Signature Verification is required by federal and state regulations governing vape product sales. This service helps ensure that age-restricted products are delivered only to eligible adults.

Q9: Why was my order canceled?

Orders may be canceled for several reasons, including:

  • Shipping to a restricted state or jurisdiction
  • Failed age verification requirements
  • Payment verification issues
  • Product availability concerns
  • Suspected fraud prevention measures

If your order is canceled, any applicable payment will be refunded according to your payment provider's processing timeline.

Q10: What should I do if my package shows delivered but I cannot find it?

Please first check around your delivery location, with household members, neighbors, or building management. If the package remains missing, contact the carrier and then reach out to our support team for further assistance.

Q11: What if my package arrives damaged?

Please contact us within three (3) business days of delivery and provide photographs of the damaged package and product. Our team will review the claim and determine the appropriate resolution.

Q12: What happens if a product becomes unavailable after I place my order?

In rare cases, inventory discrepancies may occur. If an item becomes unavailable after your order is placed, we may contact you regarding replacement options, partial fulfillment, or a refund for the unavailable item.

Q13: Can I cancel my order after it has been placed?

Orders may only be canceled before they enter processing. Once an order has been processed, packaged, or shipped, cancellation requests cannot be guaranteed.

Q14: Do you ship to hotels, freight forwarders, or package forwarding services?

For security and compliance reasons, Foger US reserves the right to refuse shipments to hotels, freight forwarding companies, package reshipping services, or other high-risk delivery locations.

Q15: What happens if my package is refused upon delivery?

Packages refused at delivery may be returned to our facility. Any approved refund may be reduced by applicable shipping, handling, adult signature, and return shipping fees.

Q16: What if my package is delayed by the carrier?

Once a package has been transferred to the carrier, delivery timelines are controlled by the carrier. While we are happy to assist with tracking inquiries, Foger US cannot guarantee delivery dates.

Q17: Can I request expedited shipping?

Available shipping methods will be displayed during checkout based on your delivery address and carrier availability. Expedited services may not be available in all areas.

Q18: Do you ship on weekends or holidays?

Orders are processed Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

Q19: Why do vape products require age verification?

Federal and state regulations require age verification to help prevent the sale of age-restricted products to minors. Adult Signature Verification is required for all vape product deliveries.

Q20: Why was my order flagged for verification?

For fraud prevention and regulatory compliance, certain orders may require additional verification before shipment. This may include confirmation of billing information, age verification, or identity verification.

Q21: What if my package is marked "Undeliverable"?

Packages marked undeliverable due to incorrect addresses, failed delivery attempts, or carrier restrictions may be returned to us. Additional shipping fees may apply for reshipment.

Q22: Are shipping fees refundable?

Shipping fees, Adult Signature Verification fees, and carrier service charges are generally non-refundable once an order has shipped, except where required by law or due to our fulfillment error.

Q23: What happens if my order contains multiple items?

Orders containing multiple products may occasionally be shipped in separate packages depending on inventory availability, warehouse processing, or carrier requirements. If this occurs, separate tracking information may be provided.

Q24: Do weather conditions affect shipping times?

Yes. Severe weather, natural disasters, transportation disruptions, or carrier service interruptions may affect delivery timelines. These delays are outside of our control.

Q25: Can I use a different billing and shipping address?

Yes. However, orders with mismatched billing and shipping information may be subject to additional fraud prevention review and verification before shipment.

Q26: Will I be notified if there is a problem with my order?

Yes. If there is an issue involving inventory availability, payment verification, age verification, or shipping restrictions, our support team may contact you using the email address provided during checkout.

Customer Support Email: support@fogerus.com

Customer Support Hours:  Monday – Friday 9:00 AM – 5:00 PM CST